Privacy policy for xenolivarto.sbs website

Your personal data matters—review our privacy approach

Introduction to data privacy

We protect your personal information using secure processes at every stage, and only collect data necessary for delivering gardening services, support, and updates.

By visiting or using xenolivarto.sbs, you agree to this policy, which outlines how we collect, use, store, and protect your details in accordance with South African and global standards.

Personal data we gather

We collect personal information you provide directly (e.g., contact details), and some is collected automatically by cookies and analytics tools.

Information you provide

  • • Contact details, including name, phone number, and email address
  • • Service-related requests or bookings made
  • • Correspondence sent to our gardeners or support team
  • • Feedback provided via forms, surveys, or emails
  • • Details given for scheduling visits or consultations

Automatically collected data

  • • Technical data such as browser type, device, and operating system
  • • Site usage information collected via cookies and analytics
  • • Referring website addresses and visited page logs
  • • Time, frequency, and duration of your visits to our site
  • • IP address for connection and security purposes

How we use your data

Personal information supports service delivery, communication, feedback analysis, and compliance with laws and regulations.

  • • To respond to your enquiries and schedule visits
  • • To share relevant updates or reminders about services
  • • For service improvement through feedback analysis
  • • To meet legal or regulatory duties
  • • To ensure the security of our website and services
  • • For basic service analytics and website performance
  • • To verify communication and feedback origins

Our commitment: Your data is never sold and is only shared with trusted partners who assist in service delivery, always in accordance with privacy law requirements.

When we share your data

Personal information may be shared with service providers supporting our operations, and only as necessary for your requested gardening service or support.

Using service partners

Third parties who process personal data follow strict confidentiality guidelines, solely for service coordination, website hosting, analytics, and communication.

Legal requirements

We may provide data when required by law or to protect our services and users’ safety.

Anonymous statistics

Aggregated, non-identifying information may be used to assess trends and improve our service.

Your privacy rights

You may request to access, correct, restrict, or delete your personal data, and can object to marketing or analytics uses at any time by contacting us.

  • • Ask for a copy of your stored data
  • • Amend erroneous information you have given
  • • Request erasure of details you no longer wish kept
  • • Receive your data in portable format
  • • Object to non-essential data uses
  • • Restrict the ways your data is processed

To exercise these rights, email our team or use the contact form on our website for a prompt response.

How we protect data

We use encryption, access controls, and secure data storage systems, following best practices for privacy and information security in South Africa.

Technical protection steps

  • • SSL encryption for all transfer of information
  • • Secure and monitored access to data storage
  • • Regular software and vulnerability updates
  • • Firewall and malware protection in place

Organizational protection steps

  • • Access only for trained, authorized personnel
  • • Confidentiality agreements with all team members
  • • Data minimization in all internal processes
  • • Routine reviews of privacy procedures

How long we keep data

We store your information only as long as it is required to fulfill gardening service delivery or to meet legal and business needs.

  • • Kept for the duration you use our gardening services
  • • Not applicable to our gardening service
  • • Retained for follow-up and legal purposes only
  • • Held where required by financial laws
  • • Erased after unsubscribe request or campaign end

You may request removal of your data at any time, except where law requires retention for compliance.

Transfer of data outside South Africa

If information is stored or processed overseas, we ensure equivalent safeguards for privacy and security are in place.

  • • Use of providers compliant with data protection laws
  • • Written assurances with third-party partners
  • • Secure data transfer protocols
  • • Transparency about international processing

About cookies and tracking

Our website uses cookies to enhance user experience, analyze website activity, and support efficient service delivery.

Types of cookies we use

  • • Required for website operation and form security
  • • Track site usage for service optimization
  • • Help remember user preferences and settings
  • • Enable tailored support, such as chat and feedback tools

Most browsers allow you to control cookies in their settings. Disabling cookies may affect site functionality.

Privacy policy changes

Updates to this policy are posted here. Continuing to use our website indicates acceptance of the latest version.

  • • Notification by site banner
  • • Notification by email where practical
  • • Policy highlighted before major changes
  • • Display of most recent update date

Check this page for the latest policy before using our services.

Contact for privacy requests

If you have questions or need to access your data, contact our Data Protection Officer via our site’s form or email.

Xenolivarto

Nelson Mandela Square, Maude Street, West Tower, Sandton, Johannesburg 2196 South Africa

Phone: +27(42)4447957

Email: content@xenolivarto.sbs

Policy last updated February 28, 2026

Effective from February 28, 2026